Network Working Group D. Oran
Request for Comments: 4313 Cisco Systems, Inc.
Category: Informational December 2005
Requirements for Distributed Control of
Automatic Speech Recognition (ASR),
Speaker Identification/Speaker Verification (SI/SV), and
Text-to-Speech (TTS) Resources
Status of this Memo
This memo provides information for the Internet community. It does
not specify an Internet standard of any kind. Distribution of this
memo is unlimited.
Copyright Notice
Copyright (C) The Internet Society (2005).
Abstract
This document outlines the needs and requirements for a protocol to
control distributed speech processing of audio streams. By speech
processing, this document specifically means automatic speech
recognition (ASR), speaker recognition -- which includes both speaker
identification (SI) and speaker verification (SV) -- and
text-to-speech (TTS). Other IETF protocols, such as SIP and Real
Time Streaming Protocol (RTSP), address rendezvous and control for
generalized media streams. However, speech processing presents
additional requirements that none of the extant IETF protocols
address.
Table of Contents
1. Introduction ....................................................3
1.1. Document Conventions .......................................3
2. SPEECHSC Framework ..............................................4
2.1. TTS Example ................................................5
2.2. Automatic Speech Recognition Example .......................6
2.3. Speaker Identification example .............................6
3. General Requirements ............................................7
3.1. Reuse Existing Protocols ...................................7
3.2. Maintain Existing Protocol Integrity .......................7
3.3. Avoid Duplicating Existing Protocols .......................7
3.4. Efficiency .................................................8
3.5. Invocation of Services .....................................8
3.6. Location and Load Balancing ................................8
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3.7. Multiple Services ..........................................8
3.8. Multiple Media Sessions ....................................8
3.9. Users with Disabilities ....................................9
3.10. Identification of Process That Produced Media or
Control Output ............................................9
4. TTS Requirements ................................................9
4.1. Requesting Text Playback ...................................9
4.2. Text Formats ...............................................9
4.2.1. Plain Text ..........................................9
4.2.2. SSML ................................................9
4.2.3. Text in Control Channel ............................10
4.2.4. Document Type Indication ...........................10
4.3. Control Channel ...........................................10
4.4. Media Origination/Termination by Control Elements .........10
4.5. Playback Controls .........................................10
4.6. Session Parameters ........................................11
4.7. Speech Markers ............................................11
5. ASR Requirements ...............................................11
5.1. Requesting Automatic Speech Recognition ...................11
5.2. XML .......................................................11
5.3. Grammar Requirements ......................................12
5.3.1. Grammar Specification ..............................12
5.3.2. Explicit Indication of Grammar Format ..............12
5.3.3. Grammar Sharing ....................................12
5.4. Session Parameters ........................................12
5.5. Input Capture .............................................12
6. Speaker Identification and Verification Requirements ...........13
6.1. Requesting SI/SV ..........................................13
6.2. Identifiers for SI/SV .....................................13
6.3. State for Multiple Utterances .............................13
6.4. Input Capture .............................................13
6.5. SI/SV Functional Extensibility ............................13
7. Duplexing and Parallel Operation Requirements ..................13
7.1. Full Duplex Operation .....................................14
7.2. Multiple Services in Parallel .............................14
7.3. Combination of Services ...................................14
8. Additional Considerations (Non-Normative) ......................14
9. Security Considerations ........................................15
9.1. SPEECHSC Protocol Security ................................15
9.2. Client and Server Implementation and Deployment ...........16
9.3. Use of SPEECHSC for Security Functions ....................16
10. Acknowledgements ..............................................17
11. References ....................................................18
11.1. Normative References .....................................18
11.2. Informative References ...................................18
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1. Introduction
There are multiple IETF protocols for establishment and termination
of media sessions (SIP [6]), low-level media control (Media Gateway
Control Protocol (MGCP) [7] and Media Gateway Controller (MEGACO)
[8]), and media record and playback (RTSP [9]). This document
focuses on requirements for one or more protocols to support the
control of network elements that perform Automated Speech Recognition
(ASR), speaker identification or verification (SI/SV), and rendering
text into audio, also known as Text-to-Speech (TTS). Many multimedia
applications can benefit from having automatic speech recognition
(ASR) and text-to-speech (TTS) processing available as a distributed,
network resource. This requirements document limits its focus to the
distributed control of ASR, SI/SV, and TTS servers.
There is a broad range of systems that can benefit from a unified
approach to control of TTS, ASR, and SI/SV. These include
environments such as Voice over IP (VoIP) gateways to the Public
Switched Telephone Network (PSTN), IP telephones, media servers, and
wireless mobile devices that obtain speech services via servers on
the network.
To date, there are a number of proprietary ASR and TTS APIs, as well
as two IETF documents that address this problem [13], [14]. However,
there are serious deficiencies to the existing documents. In
particular, they mix the semantics of existing protocols yet are
close enough to other protocols as to be confusing to the
implementer.
This document sets forth requirements for protocols to support
distributed speech processing of audio streams. For simplicity, and
to remove confusion with existing protocol proposals, this document
presents the requirements as being for a "framework" that addresses
the distributed control of speech resources. It refers to such a
framework as "SPEECHSC", for Speech Services Control.
1.1. Document Conventions
In this document, the key words "MUST", "MUST NOT", "REQUIRED",
"SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY",
and "OPTIONAL" are to be interpreted as described in RFC 2119 [3].
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2. SPEECHSC Framework
Figure 1 below shows the SPEECHSC framework for speech processing.
+-------------+
| Application |
| Server |\
+-------------+ \ SPEECHSC
SIP, VoiceXML, / \
etc. / \
+------------+ / \ +-------------+
| Media |/ SPEECHSC \---| ASR, SI/SV, |
| Processing |-------------------------| and/or TTS |
RTP | Entity | RTP | Server |
=====| |=========================| |
+------------+ +-------------+
Figure 1: SPEECHSC Framework
The "Media Processing Entity" is a network element that processes
media. It may be a pure media handler, or it may also have an
associated SIP user agent, VoiceXML browser, or other control entity.
The "ASR, SI/SV, and/or TTS Server" is a network element that
performs the back-end speech processing. It may generate an RTP
stream as output based on text input (TTS) or return recognition
results in response to an RTP stream as input (ASR, SI/SV). The
"Application Server" is a network element that instructs the Media
Processing Entity on what transformations to make to the media
stream. Those instructions may be established via a session protocol
such as SIP, or provided via a client/server exchange such as
VoiceXML. The framework allows either the Media Processing Entity or
the Application Server to control the ASR or TTS Server using
SPEECHSC as a control protocol, which accounts for the SPEECHSC
protocol appearing twice in the diagram.
Physical embodiments of the entities can reside in one physical
instance per entity, or some combination of entities. For example, a
VoiceXML [11] gateway may combine the ASR and TTS functions on the
same platform as the Media Processing Entity. Note that VoiceXML
gateways themselves are outside the scope of this protocol.
Likewise, one can combine the Application Server and Media Processing
Entity, as would be the case in an interactive voice response (IVR)
platform.
One can also decompose the Media Processing Entity into an entity
that controls media endpoints and entities that process media
directly. Such would be the case with a decomposed gateway using
MGCP or MEGACO. However, this decomposition is again orthogonal to
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the scope of SPEECHSC. The following subsections provide a number of
example use cases of the SPEECHSC, one each for TTS, ASR, and SI/SV.
They are intended to be illustrative only, and not to imply any
restriction on the scope of the framework or to limit the
decomposition or configuration to that shown in the example.
2.1. TTS Example
This example illustrates a simple usage of SPEECHSC to provide a
Text-to-Speech service for playing announcements to a user on a phone
with no display for textual error messages. The example scenario is
shown below in Figure 2. In the figure, the VoIP gateway acts as
both the Media Processing Entity and the Application Server of the
SPEECHSC framework in Figure 1.
+---------+
_| SIP |
_/ | Server |
+-----------+ SIP/ +---------+
| | _/
+-------+ | VoIP |_/
| POTS |___| Gateway | RTP +---------+
| Phone | | (SIP UA) |=========| |
+-------+ | |\_ | SPEECHSC|
+-----------+ \ | TTS |
\__ | Server |
SPEECHSC | |
\_| |
+---------+
Figure 2: Text-to-Speech Example of SPEECHSC
The Plain Old Telephone Service (POTS) phone on the left attempts to
make a phone call. The VoIP gateway, acting as a SIP UA, tries to
establish a SIP session to complete the call, but gets an error, such
as a SIP "486 Busy Here" response. Without SPEECHSC, the gateway
would most likely just output a busy signal to the POTS phone.
However, with SPEECHSC access to a TTS server, it can provide a
spoken error message. The VoIP gateway therefore constructs a text
error string using information from the SIP messages, such as "Your
call to 978-555-1212 did not go through because the called party was
busy". It then can use SPEECHSC to establish an association with a
SPEECHSC server, open an RTP stream between itself and the server,
and issue a TTS request for the error message, which will be played
to the user on the POTS phone.
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2.2. Automatic Speech Recognition Example
This example illustrates a VXML-enabled media processing entity and
associated application server using the SPEECHSC framework to supply
an ASR-based user interface through an Interactive Voice Response
(IVR) system. The example scenario is shown below in Figure 3. The
VXML-client corresponds to the "media processing entity", while the
IVR application server corresponds to the "application server" of the
SPEECHSC framework of Figure 1.
+------------+
| IVR |
_|Application |
VXML_/ +------------+
+-----------+ __/
| |_/ +------------+
PSTN Trunk | VoIP | SPEECHSC| |
=============| Gateway |---------| SPEECHSC |
|(VXML voice| | ASR |
| browser) |=========| Server |
+-----------+ RTP +------------+
Figure 3: Automatic Speech Recognition Example
In this example, users call into the service in order to obtain stock
quotes. The VoIP gateway answers their PSTN call. An IVR
application feeds VXML scripts to the gateway to drive the user
interaction. The VXML interpreter on the gateway directs the user's
media stream to the SPEECHSC ASR server and uses SPEECHSC to control
the ASR server.
When, for example, the user speaks the name of a stock in response to
an IVR prompt, the SPEECHSC ASR server attempts recognition of the
name, and returns the results to the VXML gateway. The VXML gateway,
following standard VXML mechanisms, informs the IVR Application of
the recognized result. The IVR Application can then do the
appropriate information lookup. The answer, of course, can be sent
back to the user using text-to-speech. This example does not show
this scenario, but it would work analogously to the scenario shown in
section Section 2.1.
2.3. Speaker Identification example
This example illustrates using speaker identification to allow
voice-actuated login to an IP phone. The example scenario is shown
below in Figure 4. In the figure, the IP Phone acts as both the
"Media Processing Entity" and the "Application Server" of the
SPEECHSC framework in Figure 1.
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+-----------+ +---------+
| | RTP | |
| IP |=========| SPEECHSC|
| Phone | | TTS |
| |_________| Server |
| | SPEECHSC| |
+-----------+ +---------+
Figure 4: Speaker Identification Example
In this example, a user speaks into a SIP phone in order to get
"logged in" to that phone to make and receive phone calls using his
identity and preferences. The IP phone uses the SPEECHSC framework
to set up an RTP stream between the phone and the SPEECHSC SI/SV
server and to request verification. The SV server verifies the
user's identity and returns the result, including the necessary login
credentials, to the phone via SPEECHSC. The IP Phone may use the
identity directly to identify the user in outgoing calls, to fetch
the user's preferences from a configuration server, or to request
authorization from an Authentication, Authorization, and Accounting
(AAA) server, in any combination. Since this example uses SPEECHSC
to perform a security-related function, be sure to note the
associated material in Section 9.
3. General Requirements
3.1. Reuse Existing Protocols
To the extent feasible, the SPEECHSC framework SHOULD use existing
protocols.
3.2. Maintain Existing Protocol Integrity
In meeting the requirement of Section 3.1, the SPEECHSC framework
MUST NOT redefine the semantics of an existing protocol. Said
differently, we will not break existing protocols or cause
backward-compatibility problems.
3.3. Avoid Duplicating Existing Protocols
To the extent feasible, SPEECHSC SHOULD NOT duplicate the
functionality of existing protocols. For example, network
announcements using SIP [12] and RTSP [9] already define how to
request playback of audio. The focus of SPEECHSC is new
functionality not addressed by existing protocols or extending
existing protocols within the strictures of the requirement in
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Section 3.2. Where an existing protocol can be gracefully extended
to support SPEECHSC requirements, such extensions are acceptable
alternatives for meeting the requirements.
As a corollary to this, the SPEECHSC should not require a separate
protocol to perform functions that could be easily added into the
SPEECHSC protocol (like redirecting media streams, or discovering
capabilities), unless it is similarly easy to embed that protocol
directly into the SPEECHSC framework.
3.4. Efficiency
The SPEECHSC framework SHOULD employ protocol elements known to
result in efficient operation. Techniques to be considered include:
o Re-use of transport connections across sessions
o Piggybacking of responses on requests in the reverse direction
o Caching of state across requests
3.5. Invocation of Services
The SPEECHSC framework MUST be compliant with the IAB Open Pluggable
Edge Services (OPES) [4] framework. The applicability of the
SPEECHSC protocol will therefore be specified as occurring between
clients and servers at least one of which is operating directly on
behalf of the user requesting the service.
3.6. Location and Load Balancing
To the extent feasible, the SPEECHSC framework SHOULD exploit
existing schemes for supporting service location and load balancing,
such as the Service Location Protocol [13] or DNS SRV records [14].
Where such facilities are not deemed adequate, the SPEECHSC framework
MAY define additional load balancing techniques.
3.7. Multiple Services
The SPEECHSC framework MUST permit multiple services to operate on a
single media stream so that either the same or different servers may
be performing speech recognition, speaker identification or
verification, etc., in parallel.
3.8. Multiple Media Sessions
The SPEECHSC framework MUST allow a 1:N mapping between session and
RTP channels. For example, a single session may include an outbound
RTP channel for TTS, an inbound for ASR, and a different inbound for
SI/SV (e.g., if processed by different elements on the Media Resource
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Element). Note: All of these can be described via SDP, so if SDP is
utilized for media channel description, this requirement is met "for
free".
3.9. Users with Disabilities
The SPEECHSC framework must have sufficient capabilities to address
the critical needs of people with disabilities. In particular, the
set of requirements set forth in RFC 3351 [5] MUST be taken into
account by the framework. It is also important that implementers of
SPEECHSC clients and servers be cognizant that some interaction
modalities of SPEECHSC may be inconvenient or simply inappropriate
for disabled users. Hearing-impaired individuals may find TTS of
limited utility. Speech-impaired users may be unable to make use of
ASR or SI/SV capabilities. Therefore, systems employing SPEECHSC
MUST provide alternative interaction modes or avoid the use of speech
processing entirely.
3.10. Identification of Process That Produced Media or Control Output
The client of a SPEECHSC operation SHOULD be able to ascertain via
the SPEECHSC framework what speech process produced the output. For
example, an RTP stream containing the spoken output of TTS should be
identifiable as TTS output, and the recognized utterance of ASR
should be identifiable as having been produced by ASR processing.
4. TTS Requirements
4.1. Requesting Text Playback
The SPEECHSC framework MUST allow a Media Processing Entity or
Application Server, using a control protocol, to request the TTS
Server to play back text as voice in an RTP stream.
4.2. Text Formats
4.2.1. Plain Text
The SPEECHSC framework MAY assume that all TTS servers are capable of
reading plain text. For reading plain text, framework MUST allow the
language and voicing to be indicated via session parameters. For
finer control over such properties, see [1].
4.2.2. SSML
The SPEECHSC framework MUST support Speech Synthesis Markup Language
(SSML)[1] <speak> basics, and SHOULD support other SSML tags. The
framework assumes all TTS servers are capable of reading SSML
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formatted text. Internationalization of TTS in the SPEECHSC
framework, including multi-lingual output within a single utterance,
is accomplished via SSML xml:lang tags.
4.2.3. Text in Control Channel
The SPEECHSC framework assumes all TTS servers accept text over the
SPEECHSC connection for reading over the RTP connection. The
framework assumes the server can accept text either "by value"
(embedded in the protocol) or "by reference" (e.g., by de-referencing
a Uniform Resource Identifier (URI) embedded in the protocol).
4.2.4. Document Type Indication
A document type specifies the syntax in which the text to be read is
encoded. The SPEECHSC framework MUST be capable of explicitly
indicating the document type of the text to be processed, as opposed
to forcing the server to infer the content by other means.
4.3. Control Channel
The SPEECHSC framework MUST be capable of establishing the control
channel between the client and server on a per-session basis, where a
session is loosely defined to be associated with a single "call" or
"dialog". The protocol SHOULD be capable of maintaining a long-lived
control channel for multiple sessions serially, and MAY be capable of
shorter time horizons as well, including as short as for the
processing of a single utterance.
4.4. Media Origination/Termination by Control Elements
The SPEECHSC framework MUST NOT require the controlling element
(application server, media processing entity) to accept or originate
media streams. Media streams MAY source & sink from the controlled
element (ASR, TTS, etc.).
4.5. Playback Controls
The SPEECHSC framework MUST support "VCR controls" for controlling
the playout of streaming media output from SPEECHSC processing, and
MUST allow for servers with varying capabilities to accommodate such
controls. The protocol SHOULD allow clients to state what controls
they wish to use, and for servers to report which ones they honor.
These capabilities include:
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o The ability to jump in time to the location of a specific marker.
o The ability to jump in time, forwards or backwards, by a specified
amount of time. Valid time units MUST include seconds, words,
paragraphs, sentences, and markers.
o The ability to increase and decrease playout speed.
o The ability to fast-forward and fast-rewind the audio, where
snippets of audio are played as the server moves forwards or
backwards in time.
o The ability to pause and resume playout.
o The ability to increase and decrease playout volume.
These controls SHOULD be made easily available to users through the
client user interface and through per-user customization capabilities
of the client. This is particularly important for hearing-impaired
users, who will likely desire settings and control regimes different
from those that would be acceptable for non-impaired users.
4.6. Session Parameters
The SPEECHSC framework MUST support the specification of session
parameters, such as language, prosody, and voicing.
4.7. Speech Markers
The SPEECHSC framework MUST accommodate speech markers, with
capability at least as flexible as that provided in SSML [1]. The
framework MUST further provide an efficient mechanism for reporting
that a marker has been reached during playout.
5. ASR Requirements
5.1. Requesting Automatic Speech Recognition
The SPEECHSC framework MUST allow a Media Processing Entity or
Application Server to request the ASR Server to perform automatic
speech recognition on an RTP stream, returning the results over
SPEECHSC.
5.2. XML
The SPEECHSC framework assumes that all ASR servers support the
VoiceXML speech recognition grammar specification (SRGS) for speech
recognition [2].
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5.3. Grammar Requirements
5.3.1. Grammar Specification
The SPEECHSC framework assumes all ASR servers are capable of
accepting grammar specifications either "by value" (embedded in the
protocol) or "by reference" (e.g., by de-referencing a URI embedded
in the protocol). The latter MUST allow the indication of a grammar
already known to, or otherwise "built in" to, the server. The
framework and protocol further SHOULD exploit the ability to store
and later retrieve by reference large grammars that were originally
supplied by the client.
5.3.2. Explicit Indication of Grammar Format
The SPEECHSC framework protocol MUST be able to explicitly convey the
grammar format in which the grammar is encoded and MUST be extensible
to allow for conveying new grammar formats as they are defined.
5.3.3. Grammar Sharing
The SPEECHSC framework SHOULD exploit sharing grammars across
sessions for servers that are capable of doing so. This supports
applications with large grammars for which it is unrealistic to
dynamically load. An example is a city-country grammar for a weather
service.
5.4. Session Parameters
The SPEECHSC framework MUST accommodate at a minimum all of the
protocol parameters currently defined in Media Resource Control
Protocol (MRCP) [10] In addition, there SHOULD be a capability to
reset parameters within a session.
5.5. Input Capture
The SPEECHSC framework MUST support a method directing the ASR Server
to capture the input media stream for later analysis and tuning of
the ASR engine.
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6. Speaker Identification and Verification Requirements
6.1. Requesting SI/SV
The SPEECHSC framework MUST allow a Media Processing Entity to
request the SI/SV Server to perform speaker identification or
verification on an RTP stream, returning the results over SPEECHSC.
6.2. Identifiers for SI/SV
The SPEECHSC framework MUST accommodate an identifier for each
verification resource and permit control of that resource by ID,
because voiceprint format and contents are vendor specific.
6.3. State for Multiple Utterances
The SPEECHSC framework MUST work with SI/SV servers that maintain
state to handle multi-utterance verification.
6.4. Input Capture
The SPEECHSC framework MUST support a method for capturing the input
media stream for later analysis and tuning of the SI/SV engine. The
framework may assume all servers are capable of doing so. In
addition, the framework assumes that the captured stream contains
enough timestamp context (e.g., the NTP time range from the RTP
Control Protocol (RTCP) packets, which corresponds to the RTP
timestamps of the captured input) to ascertain after the fact exactly
when the verification was requested.
6.5. SI/SV Functional Extensibility
The SPEECHSC framework SHOULD be extensible to additional functions
associated with SI/SV, such as prompting, utterance verification, and
retraining.
7. Duplexing and Parallel Operation Requirements
One very important requirement for an interactive speech-driven
system is that user perception of the quality of the interaction
depends strongly on the ability of the user to interrupt a prompt or
rendered TTS with speech. Interrupting, or barging, the speech
output requires more than energy detection from the user's direction.
Many advanced systems halt the media towards the user by employing
the ASR engine to decide if an utterance is likely to be real speech,
as opposed to a cough, for example.
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7.1. Full Duplex Operation
To achieve low latency between utterance detection and halting of
playback, many implementations combine the speaking and ASR
functions. The SPEECHSC framework MUST support such full-duplex
implementations.
7.2. Multiple Services in Parallel
Good spoken user interfaces typically depend upon the ease with which
the user can accomplish his or her task. When making use of speaker
identification or verification technologies, user interface
improvements often come from the combination of the different
technologies: simultaneous identity claim and verification (on the
same utterance), simultaneous knowledge and voice verification (using
ASR and verification simultaneously). Using ASR and verification on
the same utterance is in fact the only way to support rolling or
dynamically-generated challenge phrases (e.g., "say 51723"). The
SPEECHSC framework MUST support such parallel service
implementations.
7.3. Combination of Services
It is optionally of interest that the SPEECHSC framework support more
complex remote combination and controls of speech engines:
o Combination in series of engines that may then act on the input or
output of ASR, TTS, or Speaker recognition engines. The control
MAY then extend beyond such engines to include other audio input
and output processing and natural language processing.
o Intermediate exchanges and coordination between engines.
o Remote specification of flows between engines.
These capabilities MAY benefit from service discovery mechanisms
(e.g., engines, properties, and states discovery).
8. Additional Considerations (Non-Normative)
The framework assumes that Session Description Protocol (SDP) will be
used to describe media sessions and streams. The framework further
assumes RTP carriage of media. However, since SDP can be used to
describe other media transport schemes (e.g., ATM) these could be
used if they provide the necessary elements (e.g., explicit
timestamps).
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The working group will not be defining distributed speech recognition
(DSR) methods, as exemplified by the European Telecommunications
Standards Institute (ETSI) Aurora project. The working group will
not be recreating functionality available in other protocols, such as
SIP or SDP.
TTS looks very much like playing back a file. Extending RTSP looks
promising for when one requires VCR controls or markers in the text
to be spoken. When one does not require VCR controls, SIP in a
framework such as Network Announcements [12] works directly without
modification.
ASR has an entirely different set of characteristics. For barge-in
support, ASR requires real-time return of intermediate results.
Barring the discovery of a good reuse model for an existing protocol,
this will most likely become the focus of SPEECHSC.
9. Security Considerations
Protocols relating to speech processing must take security and
privacy into account. Many applications of speech technology deal
with sensitive information, such as the use of Text-to-Speech to read
financial information. Likewise, popular uses for automatic speech
recognition include executing financial transactions and shopping.
There are at least three aspects of speech processing security that
intersect with the SPEECHSC requirements -- securing the SPEECHSC
protocol itself, implementing and deploying the servers that run the
protocol, and ensuring that utilization of the technology for
providing security functions is appropriate. Each of these aspects
in discussed in the following subsections. While some of these
considerations are, strictly speaking, out of scope of the protocol
itself, they will be carefully considered and accommodated during
protocol design, and will be called out as part of the applicability
statement accompanying the protocol specification(s). Privacy
considerations are discussed as well.
9.1. SPEECHSC Protocol Security
The SPEECHSC protocol MUST in all cases support authentication,
authorization, and integrity, and SHOULD support confidentiality.
For privacy-sensitive applications, the protocol MUST support
confidentiality. We envision that rather than providing
protocol-specific security mechanisms in SPEECHSC itself, the
resulting protocol will employ security machinery of either a
containing protocol or the transport on which it runs. For example,
we will consider solutions such as using Transport Layer Security
(TLS) for securing the control channel, and Secure Realtime Transport
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Protocol (SRTP) for securing the media channel. Third-party
dependencies necessitating transitive trust will be minimized or
explicitly dealt with through the authentication and authorization
aspects of the protocol design.
9.2. Client and Server Implementation and Deployment
Given the possibly sensitive nature of the information carried,
SPEECHSC clients and servers need to take steps to ensure
confidentiality and integrity of the data and its transformations to
and from spoken form. In addition to these general considerations,
certain SPEECHSC functions, such as speaker verification and
identification, employ voiceprints whose privacy, confidentiality,
and integrity must be maintained. Similarly, the requirement to
support input capture for analysis and tuning can represent a privacy
vulnerability because user utterances are recorded and could be
either revealed or replayed inappropriately. Implementers must take
care to prevent the exploitation of any centralized voiceprint
database and the recorded material from which such voiceprints may be
derived. Specific actions that are recommended to minimize these
threats include:
o End-to-end authentication, confidentiality, and integrity
protection (like TLS) of access to the database to minimize the
exposure to external attack.
o Database protection measures such as read/write access control and
local login authentication to minimize the exposure to insider
threats.
o Copies of the database, especially ones that are maintained at
off-site locations, need the same protection as the operational
database.
Inappropriate disclosure of this data does not as of the date of this
document represent an exploitable threat, but quite possibly might in
the future. Specific vulnerabilities that might become feasible are
discussed in the next subsection. It is prudent to take measures
such as encrypting the voiceprint database and permitting access only
through programming interfaces enforcing adequate authorization
machinery.
9.3. Use of SPEECHSC for Security Functions
Either speaker identification or verification can be used directly as
an authentication technology. Authorization decisions can be coupled
with speaker verification in a direct fashion through
challenge-response protocols, or indirectly with speaker
identification through the use of access control lists or other
identity-based authorization mechanisms. When so employed, there are
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additional security concerns that need to be addressed through the
use of protocol security mechanisms for clients and servers. For
example, the ability to manipulate the media stream of a speaker
verification request could inappropriately permit or deny access
based on impersonation, or simple garbling via noise injection,
making it critical to properly secure both the control and data
channels, as recommended above. The following issues specific to the
use of SI/SV for authentication should be carefully considered:
1. Theft of voiceprints or the recorded samples used to construct
them represents a future threat against the use of speaker
identification/verification as a biometric authentication
technology. A plausible attack vector (not feasible today) is to
use the voiceprint information as parametric input to a
text-to-speech synthesis system that could mimic the user's voice
accurately enough to match the voiceprint. Since it is not very
difficult to surreptitiously record reasonably large corpuses of
voice samples, the ability to construct voiceprints for input to
this attack would render the security of voice-based biometric
authentication, even using advanced challenge-response
techniques, highly vulnerable. Users of speaker verification for
authentication should monitor technological developments in this
area closely for such future vulnerabilities (much as users of
other authentication technologies should monitor advances in
factoring as a way to break asymmetric keying systems).
2. As with other biometric authentication technologies, a downside
to the use of speech identification is that revocation is not
possible. Once compromised, the biometric information can be
used in identification and authentication to other independent
systems.
3. Enrollment procedures can be vulnerable to impersonation if not
protected both by protocol security mechanisms and some
independent proof of identity. (Proof of identity may not be
needed in systems that only need to verify continuity of identity
since enrollment, as opposed to association with a particular
individual.
Further discussion of the use of SI/SV as an authentication
technology, and some recommendations concerning advantages and
vulnerabilities, can be found in Chapter 5 of [15].
10. Acknowledgements
Eric Burger wrote the original version of these requirements and has
continued to contribute actively throughout their development. He is
a co-author in all but formal authorship, and is instead acknowledged
here as it is preferable that working group co-chairs have
non-conflicting roles with respect to the progression of documents.
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11. References
11.1. Normative References
[1] Walker, M., Burnett, D., and A. Hunt, "Speech Synthesis Markup
Language (SSML) Version 1.0", W3C
REC REC-speech-synthesis-20040907, September 2004.
[2] McGlashan, S. and A. Hunt, "Speech Recognition Grammar
Specification Version 1.0", W3C REC REC-speech-grammar-20040316,
March 2004.
[3] Bradner, S., "Key words for use in RFCs to Indicate Requirement
Levels", BCP 14, RFC 2119, March 1997.
[4] Floyd, S. and L. Daigle, "IAB Architectural and Policy
Considerations for Open Pluggable Edge Services", RFC 3238,
January 2002.
[5] Charlton, N., Gasson, M., Gybels, G., Spanner, M., and A. van
Wijk, "User Requirements for the Session Initiation Protocol
(SIP) in Support of Deaf, Hard of Hearing and Speech-impaired
Individuals", RFC 3351, August 2002.
11.2. Informative References
[6] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston, A.,
Peterson, J., Sparks, R., Handley, M., and E. Schooler, "SIP:
Session Initiation Protocol", RFC 3261, June 2002.
[7] Andreasen, F. and B. Foster, "Media Gateway Control Protocol
(MGCP) Version 1.0", RFC 3435, January 2003.
[8] Groves, C., Pantaleo, M., Ericsson, LM., Anderson, T., and T.
Taylor, "Gateway Control Protocol Version 1", RFC 3525,
June 2003.
[9] Schulzrinne, H., Rao, A., and R. Lanphier, "Real Time Streaming
Protocol (RTSP)", RFC 2326, April 1998.
[10] Shanmugham, S., Monaco, P., and B. Eberman, "MRCP: Media
Resource Control Protocol", Work in Progress.
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RFC 4313 Speech Services Control Requirements December 2005
[11] World Wide Web Consortium, "Voice Extensible Markup Language
(VoiceXML) Version 2.0", W3C Working Draft , April 2002,
<http://www.w3.org/TR/2002/WD-voicexml20-20020424/>.
[12] Burger, E., Ed., Van Dyke, J., and A. Spitzer, "Basic Network
Media Services with SIP", RFC 4240, December 2005.
[13] Guttman, E., Perkins, C., Veizades, J., and M. Day, "Service
Location Protocol, Version 2", RFC 2608, June 1999.
[14] Gulbrandsen, A., Vixie, P., and L. Esibov, "A DNS RR for
specifying the location of services (DNS SRV)", RFC 2782,
February 2000.
[15] Committee on Authentication Technologies and Their Privacy
Implications, National Research Council, "Who Goes There?:
Authentication Through the Lens of Privacy", Computer Science
and Telecommunications Board (CSTB) , 2003,
<http://www.nap.edu/catalog/10656.html/ >.
Author's Address
David R. Oran
Cisco Systems, Inc.
7 Ladyslipper Lane
Acton, MA
USA
EMail: oran@cisco.com
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RFC 4313 Speech Services Control Requirements December 2005
Full Copyright Statement
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